Country Customer Information Manager

Country Customer Information Manager

IKEA Belgium NV
Country Customer Information Manager

Lead, develop and execute the management of customer information to secure it is accurate, trusted and relevant for the IKEA unit and brings added value for customers, co-workers and suppliers.


• You are responsible to lead (directly or indirectly through a matrix) and develop a high performing team to support the data and information management about the IKEA customers in the retail unit
• You lead and chair the Customer Information Group to ensure that customer information is used as an asset to support the development of our business and handled in a legally compliant and secure way in the retail unit.
• You establish Customer Information Management in the organization as an enabler to the business plan as well as an integrated part of the business processes and business development plans
• You identify future needs and requirements on information exchange or collection, as well as new potentials offered by customer information to grow our business, in collaboration with other key stakeholders
• You initiate and realize projects, initiatives and activities according to the Customer Information Management plans
• You secure implementation of Customer Information Management policies, standards and rules according to legal requirements and Customer Information Management Framework
• Together with key stakeholders, develop and maintain data quality controls and establish consistent data quality acceptance criteria and business rules to meet defined KPIs
• You identify and control the business impact and risks of the specific customer information storage, and together with relevant expertise define the levels of protection
• You provide support in business and root cause analysis related to customer information
• You identify potential new customer data quality issues and escalate customer information related risks as appropriate
• You act as an ambassador, promoting customer information to be treated as an asset, respecting societal expectations, cultural, legal and IKEA norms related to information sharing and storage
• You work closely with the Market Intelligence team and other stakeholders to enrich customer and business insight generation thanks to relevant customer information analysis


• Understanding of market and consumer data trends and the information owned in the domain
• Understanding of the information owned in the domain and what role it plays in the business processes
• You have a solid knowledge in information management and requirements from the information policies, rules and legislation both globally and locally
• You understand data profiling methods and tools
• You are enthusiast about the IKEA Concept, Brand, Culture & Values and ways of working
• You understand aspects of the IKEA multichannel shopping experience and of the customer needs across his IKEA journey
• You have leadership knowledge in various situations
• Good written & spoken Dutch and/or French and very good written & spoken English
• You are passionate to contribute to strengthening the brand position of IKEA on the Belgian market by delivering a great customer experience and building the brand perception
• You are enthusiastic about the idea of good data quality and how it can support seamless ways of working for IKEA customers and co-workers and suppliers
• You have passion for innovation, new technologies, digital communication & retailing and a strong interest for life at home and home furnishing
• You are able to build trust and communicate clearly with different people in various situations
• You are able to work with and through people across functions and levels in the organization and to identify business potentials related to customer information data and data quality
• You can communicate the importance and value of well managed customer information and good data quality cross functions and operating levels


• IKEA offers a full-time open-ended contract (36 hours/week)
• You can expect a competitive basic salary and a host of perks (hospitalization, private accident and disability insurance, pension plan, staff discount, daily breakfast and daily warm meal at cost price, laptop & mobile phone, end of year present, 3 days extra-legal holidays & 6 ATV days on top of legal frame ... )
• We support you from day one, based on a personalized training plan, made together by you and you direct manager
• You have the freedom to develop and nurture your creative ideas in a unique corporate culture
• You have opportunities to advance in an international company that cherishes human values and employee development
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