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Customer Service Front Office Agent - Laundry & Home Care (m/f/x)

Customer Service Front Office Agent - Laundry & Home Care (m/f/x)

Henkel Belgium
Customer Service Front Office Agent - Laundry & Home Care (m/f/x)

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


Manage a portfolio of Belgian and Luxembourg retailers related to orders, deliveries and invoices, in close collaboration with customers and internal departments as Sales, Supply Chain, Demand Planning, Finance…
Main responsibilities:
a)Timely order, delivery and invoice processing including creation of replenishment orders for VMI-customers
b)Contribute to high service level and low complaint rate (log/admin), increase customer satisfaction
Manage customer complaints on deliveries /invoices based on input of Customer Service Backoffice in Shared Service Center, Sales and carrier.
Manage prices in SAP and create pricelists
Support own and other departments (Sales , Demand planning,..) with relevant info on orders, deliveries,..
Support Customer Service Manager in dedicated projects (internal and external), participate in customer and carrier meetings
Back-up team colleagues during holidays


Bachelor’s degree ideally in economics /supply chain/finance
Experience in a similar function or environment is a real asset
Fluent in Dutch and French with good English
Strong interpersonal skills: dynamic, eager to learn, pro-active, responsible, punctual and team player
Hands on, result oriented, service minded, stress resistant and well organized
Good communicator written/verbal, able to build good relationship with customers, service providers and colleagues
Strong administrative skills in systems (Excel/Word), able to focus on details and at the same time capable to recognize headlines in processes
Knowledge of SAP SD is a plus
Mobility is a plus
Growth potential (able to develop with new responsibilities and projects)


Challenging, diverse and results oriented role with
Dynamic and international environment
Excellent working atmosphere
Flexitime, homeworking possibilities (extended in COVID times)
Large network of in- and external contacts, local and international (Shared service center back office, Headquarter in Düsseldorf), cross functional (finance, supply chain...)
Training via courses, projects and on the job
Growing opportunities