https://www.ubabelgium.be/en/nl-NL(c) 2006 ProcuriosWed, 07 Jan 2026 18:11:31 +0100http://blogs.law.harvard.edu/tech/rssProcurios RSS2 Feed<p>Customer experience is entering a new phase. Not an incremental one, but a structural shift. AI is no longer a tool on the sidelines, it&rsquo;s becoming part of how customers search, decide, buy, complain, connect, and even feel.&nbsp;<br />Below are nine trends that will shape customer experience in 2026 and beyond. Some are uncomfortable. All of them are unavoidable.</p>https://www.ubabelgium.be/en/knowledge-hub/item/2025/12/16/9-customer-experience-trends-for-2026-and-beyondWed, 07 Jan 2026 18:11:31 +0100https://www.ubabelgium.be/en/knowledge-hub/item/2025/12/16/9-customer-experience-trends-for-2026-and-beyond