Een NPS van 70 win je niet. Die verdien je. Elke dag.

Maarten Raes, Mobile Vikings Sales & MarCom Lead

16 juni 2026

SPL on CX 2026_mobile vikings_blog visual main.png

Hoe drie fundamenten de klantbeleving vormgeven bij Mobile Vikings.

De meeste Belgische telco’s hebben een NPS tussen 0 en 20. Mobile Vikings zit op 70. Dat verschil komt niet voort uit een slimme campagne of een eenmalige retentie-actie. Het komt voort uit een koppige weigering om customer experience als een aparte afdeling te behandelen — en uit een meedogenloze focus om klanten zich slim te laten voelen omdat ze voor ons gekozen hebben.

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