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De klantenervaring versterken tijdens en na de crisis

Simone Ruseler, Knowledge Manager
Valerie

Net als in veel andere domeinen houdt de ongeziene gezondheidscrisis ook lelijk huis in de klantenervaring. Wat zullen de gevolgen zijn? Welke voorbeelden kunnen ons helpen om deze moeilijke periode door te komen met een sterkere klantenervaring? In dit artikel geeft Valérie Busquin, docent bij de UBA Academy en partner bij Business Markers, enkele denkpistes en praktische tips. 

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