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Tone-of-Voice guidelines die werken: hoe maak je ze?

Sarah CR Claeys, Storytelling Manager chez Emakina.BE
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We zijn het erover eens: hoe je merk klinkt, moet in lijn liggen met je merkidentiteit. De toon waarop jouw merk communiceert is immers een verlengstuk van die identiteit, dus dat is logisch. Waarom zou je dat verlengstuk dan aan het toeval overlaten? Met heldere tone-of-voice (TOV) richtlijnen hou je de touwtjes zelf stevig in handen.

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