Speakers

1. 

   Esther Hendrickx

   Customer Experience Expert at Argenta

   10 years at Argenta within process management, business analysis, strategic marketing, and customer experience.

   Esther works within the team ‘’Family & Protection” that focusses on the products and customer experience of daily banking and insurances. As a Customer Experience Expert she is responsible for optimizing customer experiences, by listening to customers, identifying their needs and translate them concretely into appropriate strategic policies and actions.

2. 

   Gino De Vooght

   Director CX at Kantar Insights NV

   Gino began his career as an academic researcher in cognitive psychology before transitioning to market/consumer research. Driven by a passion for understanding human behavior, perception, and decision-making, Gino, as CX Research Director at Kantar, provides clients with actionable insights and advice to foster business growth through a Customer Experience Strategy that remains true to the brand and creates a meaningful difference.

3. 

   Karel Peersman

   Manager Merk & Campagnes at Essent.be

   6 years at Argenta within the Marketing & Sustainability department. 

   As Manager Brand and Campaigns he and his team are responsible for developing and monitoring the Argenta brand, commercial customer communication and setting up all branding & performance campaigns.

4. 

   Steven De Smet

   Head Of Customer Experience Belux at Ikea

   Steven is a values driven professional with over 20 years of experience in marketing, communication and CX for high profile consumer brands.  He has had the pleasure of working with brands like Black&Decker, Sony, and is currently Customer Manager for IKEA in Belgium.  He firmly believes in a holistic and purpose led approach to brand building.

5. 

   Steven Van Belleghem

   Founder at Nexxworks & Snackbytes

   Steven has several international bestsellers to his name: ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, and in 2020, ‘The Offer You Can’t Refuse’ was released. His passion is to inspire about the customer experience of the future. Steven believes that entrepreneurs can only touch the hearts of their customers if they approach them empathetically and as human beings. This can be achieved by playing the long-term game and using new technology with common sense. Success is a logical result of this approach.

   As an international keynote speaker, Steven has delivered over 1,500 presentations in 45 different countries. No wonder his YouTube channel has nearly 25,000 subscribers.