Is segmentation dead? Long live segmentation.
For decades, segmentation has been one of the most powerful tools in the insight professional's toolkit. Yet many organisations are still working with approaches that were designed for a very different world.
As consumer behaviour becomes more fluid, data ecosystems more complex and AI opens entirely new possibilities, a fundamental question emerges: are our segmentation approaches evolving fast enough to stay relevant?
Join this UBA Exchange Community CMI session for an inspiring exploration of how segmentation is being reinvented. From needs-based models and hybrid data approaches to AI-powered applications and activation across organisations, we'll discuss how segmentation can evolve from a research deliverable into a strategic business capability.
Speakers
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Benjamin Burssens
Benjamin is Client Director within Ipsos Belgium's Innovation & Market Understanding team. With more than 15 years of experience in market research, he specializes in helping organizations better understand markets, identify growth opportunities, uncover customer needs, and develop actionable... -
Cedric De Smedt
Cedric is Senior Client Director at Ipsos Belgium, bringing more than 16 years of experience across both agency and client-side research environments. His expertise spans brand strategy, positioning, innovation, and growth, with a particular focus on translating consumer understanding into busine... -
Eva Vandenberge
Eva Vandenberge is Senior Director Insights & Innovation at Boobook, where she specialises in customer segmentation and translating customer insights into business action. Over the past 15 yrs, she has helped organisations across a wide range of sectors identify distinct customer groups, unco... -
Joseph Rini
Joseph Rini currently serves as Senior Director of Product Management at Market Logic Software, where he is responsible for driving the commercial and value considerations of the company's product offerings. Throughout his tenure, Joseph has played a key role in shaping Market Logic's AI-enabled ... -
Nicole Huyghe
Nicole Huyghe is the founder and CEO of Boobook, a consultancy specialising in pricing and customer segmentation strategies. With more than 30 years of experience helping organisations across the globe optimise customer value propositions, Nicole combines story telling, advanced analytics with pr...
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UBA Exchange Communities are conducted in accordance with competition rules: discussions focus on best practices, trends and topics of general interest to the industry, and never on commercially sensitive information.
Participation is exclusively for UBA brand members and is included in the annual membership fee. Sharing experiences is at the heart of every Exchange Community.
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