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Opinie: Customer Insights worden strategisch belangrijker voor merken 

Guy Sauvage, Customer Experience Manager (STIB-MIVB)
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Marketing en marktonderzoek zijn twee sectoren die zich tegenwoordig verplicht zien het roer helemaal om te gooien. Reden daarvoor is het steeds complexere profiel van de consumenten. Consumenten grijpen vandaag namelijk vooral naar hun smartphone of tablet om informatie te zoeken en dat heeft hun relatie met merken ingrijpend veranderd. De digitale technologie en de mogelijkheid om op elk moment verbonden te zijn, hebben tot nieuwe gewoontes en een ander consumentengedrag geleid. Een opinie van Guy Sauvage, Customer Experience Manager bij MIVB.

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