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De 'new-normal' consument volgens McKinsey

Chris Van Roey
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Het consumentengedrag is door de COVID-19 lockdown radicaal veranderd. De snelle verschuivingen hebben belangrijke gevolgen voor elk consumentgericht bedrijf. Veel van deze veranderingen zijn nog in volle evolutie. Bedrijven kunnen hierop inspelen en ze nog mee vorm geven. McKinsey schreef er een rapport over. 

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