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Het 'nieuwe normaal' in de voorspellingen van Forrester voor 2022

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'Twee jaar van beroering hebben bedrijfsleiders gedwongen zich aan te passen aan een nieuwe realiteit die gekenmerkt wordt door onzekerheid. Het spookbeeld van grote omwentelingen doemde al op sinds het begin van het digitale tijdperk, maar in 2020 is het geëxplodeerd in zowel intensiteit als reikwijdte', aldus de auteurs van het nieuwe Europese trendrapport van Forrester in hun bevlogen voorwoord.

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