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Klant of geen klant: de cruciale rol van contact

UBA Team
Customer Service

“In de wereld van E-commerce speelt klantencontact een essentiële rol bij het bepalen van de waarde van een klant en het bevorderen van loyaliteit ”, zegt Hans Cleemput, director van Customer Contact, de toonaangevende associatie in België voor klantendiensten, customer experience afdelingen en customer contactcenters. Meer weten over E-commerce Customer Service? Neem deel aan de Master Class van Hans Cleemput en Kim Severey op woensdag 4 oktober. 

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