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Hoe het Ritz-Carlton hotel de klant voorop stelt

Steven Van Belleghem, Nexxworks
Ledenstudie

Eén van de mooiste voorbeelden van bedrijven die hun personeel het initiatief geven om snel beslissingen in het voordeel van hun klanten te nemen, is de fenomenale '2000 dollar'-regel van het Ritz-Carlton: iedere medewerker mag klanten compenseren en verrassen voor een bedrag tot 2.000 USD.

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