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An NPS of 70 isn’t won. It’s earned, every single day.

Maarten Raes, Mobile Vikings Sales & MarCom Lead
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How three fundamentals shape customer experience at Mobile Vikings.

Most Belgian telcos have an NPS between 0 and 20. Mobile Vikings sits at 70. That gap doesn’t come from a clever campaign or a once-a-year retention push. It comes from a stubborn refusal to treat customer experience as a department — and a relentless focus on making customers feel smart for choosing us.

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