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Designing a customer experience that truly resonates

Bram Vromans, bol Country Lead Belgium
Amanda van Wijnen, bol Customer Improvement Specialist
Dana van Wageningen, bol Lead Customer Experience Management Development & A.I Head of CXM
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How bol translates its mindset into tangible impact

In a world where convenience is the norm, it is not the biggest or fastest players that make the difference, but those who manage to provide customers with truly excellent service. Not just once, but day in, day out.

That is exactly what bol is committed to. Behind the platform, which serves 14 million customers and 43,300 partners, lies a clear vision of the customer experience: simple at the front end, well thought-out at the back end.

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