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Book presentation Deep Loyalty by Steven Van Belleghem

Discover Deep Loyalty by Steven Van Belleghem: the ultimate guide to customer retention in the age of AI.

English 60 minutes
When 30 October 2026
12:00 - 13:00

Introduction

Artificial intelligence is transforming the market at breakneck speed and is increasingly making decisions on behalf of consumers. As a brand, how do you ensure that customers continue to choose you?

In this captivating 60-minute session, CX expert Steven Van Belleghem shows how to use AI strategically to actually strengthen customer relationships. Not cold automation, but a smart combination of data and genuine human connection. An indispensable, practical management book for any business owner or marketer building a future-proof brand.

Language

The session is conducted in English and the slides of the presentation are in English as well.

Schedule

On Friday 30 October:
12:00 - 12:45
Steven van Belleghem Speaker at Nexxworks & Snackbytes

60 minutes session

12:45 - 13:00

Q&A

Speakers

  1. Steven van Belleghem

    Steven van Belleghem

    Speaker at Nexxworks & Snackbytes
    Steven has several international bestsellers to his name: ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, and in 2020, ‘The Offer You Can’t Refuse’ was released. His passion is to inspire about the...
    Steven van Belleghem

    Steven van Belleghem

    Speaker at Nexxworks & Snackbytes

    Steven has several international bestsellers to his name: ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, and in 2020, ‘The Offer You Can’t Refuse’ was released. His passion is to inspire about the customer experience of the future. Steven believes that entrepreneurs can only touch the hearts of their customers if they approach them empathetically and as human beings. This can be achieved by playing the long-term game and using new technology with common sense. Success is a logical result of this approach.

    As an international keynote speaker, Steven has delivered over 1,500 presentations in 45 different countries. No wonder his YouTube channel has nearly 25,000 subscribers.

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Prices

Participation is exclusive to UBA members.

  • UBA Member | Brand member: Participation is included in the UBA membership.
  • UBA Member | Expert member: Participation is included in the UBA membership.
  • UBA Member I Media member: Participation is included in the UBA membership.

This session will be held online via Teams and will not be recorded. Register to participate, and you will receive further instructions by email.

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