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Customer Experience Measurement

Hoe klantentevredenheid meten en optimaliseren?

Master Class English
When 7 February 2023
13:30 - 17:00
Location UBA Buro & Design Center
Esplanade 1 Box 8
1020 Brussels

Speakers

  1. Valérie Busquin

    Valérie Busquin

    Partner at Business Markers
    Valérie Busquin, partner at Business Markers, has over 20 years of experience in optimising brand experience and customer relationships, with a strong focus on building empathy for the customer.  After working for 11 years in international marketing at Procter & Gamble, Val&e...
    Valérie Busquin

    Valérie Busquin

    Partner at Business Markers

    Valérie Busquin, partner at Business Markers, has over 20 years of experience in optimising brand experience and customer relationships, with a strong focus on building empathy for the customer. 

    After working for 11 years in international marketing at Procter & Gamble, Valérie has spent the past 10+ years supporting companies of all sizes and sectors in putting the customer back at the heart of their strategy, through consulting, training and coaching missions. 

    She is certified to support “Voice of the Customer” programmes (Net Promoter Certified Associate – Satmetrix).

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Prices

  • UBA-lid | merk: deelname is inbegrepen in het UBA-lidmaatschap. 
  • UBA-lid | expertisepartner: € 215 (excl. BTW). Betaling na ontvangst van de factuur.
  • Standaard: € 430 (excl. BTW). Betaling na ontvangst van de factuur.
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