Speakers

1. 

   Florence Debret

   Associate Client Delivery Director at Kantar Insights NV

   CX and customer insights expert with experience in transforming consumer data into actionable customer experience and growth strategies. She supports organizations in optimizing end‑to‑end customer journeys across sectors such as telecom, FMCG and B2B. Combines research expertise with a commercia...

   Read more

   @{Close}

   

   Florence Debret

   Associate Client Delivery Director at Kantar Insights NV

   CX and customer insights expert with experience in transforming consumer data into actionable customer experience and growth strategies. She supports organizations in optimizing end‑to‑end customer journeys across sectors such as telecom, FMCG and B2B. Combines research expertise with a commercially driven, client‑centric approach to drive loyalty, satisfaction, and brand performance.

2. 

   Gino De Vooght

   Director CX at Kantar Insights NV

   Gino began his career as an academic researcher in cognitive psychology before transitioning to market/consumer research. Driven by a passion for understanding human behavior, perception, and decision-making, Gino, as CX Research Director at Kantar, provides clients with actionable insights and a...

   Read more

   @{Close}

   

   Gino De Vooght

   Director CX at Kantar Insights NV

   Gino began his career as an academic researcher in cognitive psychology before transitioning to market/consumer research. Driven by a passion for understanding human behavior, perception, and decision-making, Gino, as CX Research Director at Kantar, provides clients with actionable insights and advice to foster business growth through a Customer Experience Strategy that remains true to the brand and creates a meaningful difference.

3. 

   Steven van Belleghem

   Speaker at Nexxworks & Snackbytes

   Steven has several international bestsellers to his name: ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, and in 2020, ‘The Offer You Can’t Refuse’ was released. His passion is to inspire about the...

   Read more

   @{Close}

   

   Steven van Belleghem

   Speaker at Nexxworks & Snackbytes

   Steven has several international bestsellers to his name: ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, and in 2020, ‘The Offer You Can’t Refuse’ was released. His passion is to inspire about the customer experience of the future. Steven believes that entrepreneurs can only touch the hearts of their customers if they approach them empathetically and as human beings. This can be achieved by playing the long-term game and using new technology with common sense. Success is a logical result of this approach.

   As an international keynote speaker, Steven has delivered over 1,500 presentations in 45 different countries. No wonder his YouTube channel has nearly 25,000 subscribers.