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Spotlight on Customer Experience event by UBA & Kantar

A benchmark of meaningful difference in CX

For 20 years, the CX Benchmark study has set the standard for evaluating customer experiences in France. This year, we are excited to bring this invaluable study to Belgium, assessing the quality of customer experience across 48 brands from 5 diverse sectors.

English
When 14 October 2025
09:00 - 13:15
Location UBA Buro & Design Center - Room Esplanade
Esplanade 1
1020 Brussels

Schedule

On Tuesday 14 October:
9:00 - 9:30

Welcome

9:30 - 10:00
Steven Van Belleghem Founder at Nexxworks & Snackbytes

Opening keynote by Steven Van Belleghem

10:00 - 11:00
Gino De Vooght Director CX at Kantar Insights NV
Britt Beckers CX Consultant at Kantar Insights NV
Karen Tartour Directrice Expérience Clients Europe Centrale et Sud at Kantar Insights NV

Presentation of the CX Benchmark study and its key insights by Kantar

11:00 - 11:15

Break

11:15 - 11:45
Lien Van Hoorebeke Marketing Manager at Schoenen Torfs
Georges Pagalis Media Manager at BMW Group Belux

Presentation of 2 CX cases by BMW & Torfs

11:45 - 12:15

Q&A

12:15 - 13:15

Networking moment

Register

Sorry, the registration period is over.

Prices

Free of charge
Interested in participating? Register before October, 7. 
A maximum of 3 people from the same company can register.

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