Speakers

1. 

   Britt Beckers

   CX Consultant at Kantar Insights NV

   Britt Beckers, leverages her background in brand marketing and customer experience to foster deeper connections between businesses and their customers. Her role involves guiding brands through projects that uncover actionable insights. Certified as a Customer Experience Professional (CCXP), Britt emphasizes collaboration and a customer-centric approach to help organizations optimize their strategies and eventually grow their brand.

2. 

   Georges Pagalis

   Media Manager at BMW Group Belux

   Georges Pagalis is Media Manager at BMW Belux and has more than 15 years of experience in marketing and media within the automotive sector.

   He combines strategic insight with a hands-on approach and a strong focus on customer orientation and innovation. With his international background and multilingual communication skills, he contributes to a strong brand experience and long-term partnerships.

3. 

   Gino De Vooght

   Director CX at Kantar Insights NV

   Gino began his career as an academic researcher in cognitive psychology before transitioning to market/consumer research. Driven by a passion for understanding human behavior, perception, and decision-making, Gino, as CX Research Director at Kantar, provides clients with actionable insights and advice to foster business growth through a Customer Experience Strategy that remains true to the brand and creates a meaningful difference.

4. 

   Karen Tartour

   Directrice Expérience Clients Europe Centrale et Sud at Kantar Insights NV

   Karen started a career in the research industry in 1999. She is today dedicated to Customer Experience. Leading the Podium de la Relation Client* in France in partnership with Bearing Point. Karen has an extensive knowledge in the CX domain, and experience in advising clients from a various set of industries (retail, automotive, banking, insurance..) to reinforce their customer centricity.
   *Le Podium de la Relation Client is the French reference study on which the Belgian Spotlight on CX is based.

5. 

   Lien Van Hoorebeke

   Marketing Manager at Schoenen Torfs

   Lien Van Hoorebeke is marketing manager at Schoenen Torfs. With her experience in retail marketing, she finds an inspiring environment where customer friendliness, service and an omnichannel offering are at the heart of the business. The common thread running through the marketing and CX approach are the family values that the company has embodied for more than 75 years.

6. 

   Steven Van Belleghem

   Founder at Nexxworks & Snackbytes

   Steven has several international bestsellers to his name: ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, and in 2020, ‘The Offer You Can’t Refuse’ was released. His passion is to inspire about the customer experience of the future. Steven believes that entrepreneurs can only touch the hearts of their customers if they approach them empathetically and as human beings. This can be achieved by playing the long-term game and using new technology with common sense. Success is a logical result of this approach.

   As an international keynote speaker, Steven has delivered over 1,500 presentations in 45 different countries. No wonder his YouTube channel has nearly 25,000 subscribers.